Ordering Information and Guarantee


Pixy Online guarantees your satisfaction. If you are unhappy with a purchase you will be refunded the full purchase price of the product provided the product is returned in good condition, within 21 days of receipt. See our Returns Policy.


Making a purchase could not be easier. Just browse our website, click on any items that you wish to buy and click “Add to Basket”. After you have finished your selection, click on “Checkout” and follow the instructions.

We accept Visa, Mastercard and payment through PayPal.

You can ship orders to a different address other than your main address (shipping address).

We usually deliver by courier within Ireland, so if you are unlikely to be home during work hours, please specify the shipping address to an address where someone will be – neighbour, relative, workplace, local shop etc. We cannot be held responsible for couriers not being able to deliver when no-one is at the address you specified for them. Please follow the tracking number given by the couriers to follow the progress and destination of your parcel and contact them directly to arrange re-delivery if necessary.

Sometimes we may be unable to process your order if the product you ordered is discontinued or no longer available or if your credit card does not give authorisation for the payment of the purchase price.

If your item is not in stock, we will put it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will email you to confirm your product order has been received, and email you again to confirm that the products you have ordered are being shipped to you.

Payment is made securely by credit or debit card through the Braintree Payment Gateway (a PayPal company) and with our SSL Cert. We do not store credit card details anywhere on our site. You can tell whether your browser is in secure mode by looking for the padlock icon in the bottom corner of your screen or at the end of the address bar of your browser window.


Our prices are in euro (€) and include VAT at 23%. They do not include postage and packing. You will be charged in euro even if you don’t live in Ireland. If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order. We reserve the right to alter prices at any time.

Prices and promotions held in Pixy outlets may not apply to this website, unless otherwise stated, and vice versa. Please note that offers are subject to availability and may end before originally advertised.